Terms & Conditions

About MySlimCare

MySlimCare provides access to weight management information, consultation services, treatment-related support and, where legally permitted and clinically appropriate, access to medicinal products and related healthcare products.

MySlimCare operates from Germany and may make certain services available to customers in eligible European countries. Availability may differ depending on the customer's location, applicable laws, product authorisations, professional requirements and delivery restrictions.

Scope of These Terms

These Terms apply to your use of the MySlimCare website and the services made available through it. They may apply to:

• visiting and using the MySlimCare website;
• creating or using a customer account;
• completing an online consultation or assessment;
• requesting weight management or men's health support;
• purchasing eligible products or treatment-related accessories;
• communicating with MySlimCare customer support; and
• using other services made available through the website.

Additional policies or specific terms may apply to individual services. Where applicable, these will be made available before the relevant service or transaction is completed.

Eligibility

You must satisfy any applicable age, residency, identity and clinical eligibility requirements before accessing services or treatments that are subject to such restrictions.

You must provide accurate, complete and current information when requested. MySlimCare may refuse, suspend or cancel a service or transaction where eligibility requirements are not satisfied or where information provided cannot reasonably be verified.

Healthcare Services & Medical Information

Information provided on this website is intended to support informed discussions about health and treatment. General website content should not be treated as a diagnosis or as a substitute for individual medical advice from an appropriately qualified healthcare professional.

Treatment decisions must be based on an appropriate assessment of the individual patient and are subject to clinical suitability and applicable law.

Consultations & Assessments

Where a consultation or assessment is required, you agree to provide truthful, accurate and complete information regarding your health, medical history, current medicines, allergies, symptoms and any other information reasonably requested.

Providing incomplete or inaccurate information may make a treatment unsuitable or unsafe and may result in a consultation, prescription, order or service being refused or cancelled.

Completing a consultation does not guarantee that a particular treatment or medicine will be recommended, prescribed or supplied. Any treatment decision remains subject to professional assessment, legal requirements and availability.

Medicines & Treatment Products

Certain medicines may require a valid prescription or other professional authorisation. Prescription-only medicines will only be supplied where the applicable legal, professional and clinical requirements have been satisfied.

The availability of a medicine displayed on the website does not mean that the medicine is suitable for every customer. Treatment suitability is determined individually where a clinical assessment is required.

Product availability, brand, presentation, packaging and supply may change from time to time. MySlimCare may decline or cancel the supply of a product where required for legal, regulatory, clinical or safety reasons.

Orders & Contract Formation

Products displayed on the website constitute an invitation to place an order and do not necessarily constitute an unconditional offer to supply.

After placing an order, you may receive an electronic acknowledgement confirming that the order has been received. This acknowledgement does not necessarily mean that the order has been clinically approved or accepted for supply.

Where clinical approval, prescription verification, payment verification or other checks are required, the order remains subject to those checks.

MySlimCare reserves the right to reject or cancel an order where permitted or required by law, including in cases of suspected fraud, incorrect pricing, lack of stock, delivery restrictions, regulatory restrictions or clinical unsuitability.

Prices & Payment

Prices displayed on the website will be presented in the applicable currency and will include or exclude taxes as indicated during checkout and as required by applicable law.

Any delivery charges or additional mandatory charges will be disclosed before you complete your purchase.

Payment must be made using one of the payment methods available at checkout. MySlimCare may use third-party payment service providers to securely process transactions.

In the event of an obvious pricing or technical error, MySlimCare may contact you before fulfilling the transaction and take appropriate action in accordance with applicable consumer law.

Delivery & Geographic Availability

Delivery is available only to destinations supported by MySlimCare and where the relevant products may lawfully be supplied.

Estimated delivery times are estimates unless a binding delivery date has expressly been agreed. Delivery may be affected by circumstances outside reasonable control, including carrier delays, customs procedures, adverse weather, supply disruptions and regulatory requirements.

Customers are responsible for providing a complete and accurate delivery address and any information reasonably necessary for delivery.

Cancellation & Right of Withdrawal

Consumers in the European Union generally have a statutory right to withdraw from many distance contracts within 14 days, subject to applicable exceptions.

The precise start of the withdrawal period depends on the nature of the contract. Different rules can apply to goods and services.

Certain products or services may be excluded from the statutory withdrawal right. For example, exclusions may apply in circumstances involving sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in these Terms removes a statutory withdrawal right where that right applies.

Please review our separate Returns & Refund Policy and any withdrawal information provided during checkout.

Returns, Refunds & Faulty Products

Your statutory rights relating to faulty, damaged, misdescribed or non-conforming products remain unaffected.

Because some healthcare products may be subject to safety, hygiene, storage or regulatory requirements, return eligibility can depend on the type and condition of the product and the circumstances of the return.

Please do not return medicinal or healthcare products without first following the return instructions provided by MySlimCare.

Further information is available in our Returns & Refund Policy .

Your Responsibilities

When using MySlimCare, you agree that you will:

• provide accurate and truthful information;
• not impersonate another person;
• keep account credentials confidential;
• use prescribed medicines only as directed;
• read relevant product and patient information;
• seek professional advice where appropriate;
• not misuse, resell or unlawfully distribute medicines;
• notify the appropriate healthcare professional of relevant changes in your health where required; and
• use the website and services only for lawful purposes.

Acceptable Website Use

You must not use the MySlimCare website in a way that damages, disrupts, overloads or compromises the website, its users or its security.

You must not knowingly:

• introduce malicious software or harmful code;
• attempt unauthorised access to systems or accounts;
• scrape or extract website data unlawfully;
• circumvent security or access restrictions;
• use the website for fraudulent activity; or
• infringe the rights of MySlimCare or another person.

Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, layouts, icons, photographs and other materials is owned by or licensed to MySlimCare and is protected by applicable intellectual property laws.

You may use the website for personal, lawful and non-commercial purposes. No content may be reproduced, distributed, modified, commercially exploited or republished without appropriate permission unless such use is otherwise permitted by law.

Privacy & Health Data

MySlimCare may process personal information when you use the website, request a consultation, contact customer support or purchase a product.

Health information can constitute a special category of personal data under European data protection law and therefore requires additional safeguards and an appropriate lawful basis for processing.

Details about how personal information is collected, used, stored and protected should be provided in the MySlimCare Privacy Policy .

Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

MySlimCare is not responsible for losses resulting from a customer's provision of materially inaccurate, incomplete or misleading information to the extent permitted by law.

MySlimCare does not guarantee uninterrupted access to the website and may temporarily suspend website functionality for maintenance, security or technical reasons.

Any limitations of liability in these Terms apply only to the extent legally permitted and do not prejudice mandatory consumer rights.

External Websites & Resources

The MySlimCare website may contain links to third-party websites or official regulatory resources. External websites operate independently and may have their own terms, privacy policies and content standards.

Useful independent resources include:

Links are provided for convenience and general information. Their inclusion does not mean MySlimCare controls or endorses all information appearing on those websites.

Changes to These Terms

MySlimCare may update these Terms where reasonably necessary, including to reflect changes to services, business operations, technology or applicable legal and regulatory requirements.

The current version will be published on this page together with the date it was last updated.

Where required by law, material changes affecting an existing contractual relationship will be communicated or implemented in accordance with applicable requirements.

Applicable Law & Consumer Rights

These Terms are governed by applicable German law, subject to mandatory consumer protection rules that may apply to consumers resident in other countries.

If you are a consumer residing elsewhere in the European Union, nothing in these Terms is intended to deprive you of mandatory protections available to you under applicable consumer law.

The parties should first attempt to resolve any complaint or dispute directly through the MySlimCare customer support process before pursuing other available remedies.

Contact MySlimCare

If you have questions regarding these Terms and Conditions, your order or your use of the MySlimCare service, please contact us.